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About Salesforce.com
“Looking Over Salesforce”
http://www.amazon.com/s/ref=nb_ss_gw/002-0845588-2832820?url=search-alias%3Daps&field-keywords=salesforce.com&Go.x=12&Go.y=14
Sample Chapter: “Looking Over Salesforce,” from Salesforce.com for Dummies, December 2006, by Tom Wong and Liz Kao. Discusses using Salesforce to solve critical business challenges, understanding your customer, centralizing contacts under one roof, consolidating your pipeline, working as a team, collaborating with your partners, beating the competition, improving customer service, accessing anytime, anywhere, measuring the business, and extending the value chain.
Salesforce.com for Dummies
http://www.amazon.com/s/ref=nb_ss_gw/002-0845588-2832820?url=search-alias%3Daps&field-keywords=salesforce.com&Go.x=12&Go.y=14
Book: Salesforce.com for Dummies, December 2006, by Tom Wong and Liz Kao. Discusses Salesforce basics (navigating Salesforce, personalizing your system), driving sales, optimizing marketing, delivering excellent service, measuring business performance, designing the Salesforce solution, ways to drive more productivity, discovering the AppExchange app menu, and improving communications with standard templates.

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Update :: June 21, 2018