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Software as a Service (SaaS)
Software as a Service (SaaS) and Service Oriented Architecture (SOA) Books
The End of Software: Transforming Your Business for the On Demand Future, September 2004, by Timothy Chou. Discusses why does IT cost so much?, what has the industry done about IT?, location, performance, availability, security, bugs, training, WebEx, RightNow,, NetSuite, Open Harbor, the traditional software business model, and the future.

Service-Oriented Architecture (SOA): A Planning and Implementation Guide for Business and Technology, April 2006, by Eric A. Marks and Michael Bell. Discusses an introduction to the SOA business model, SOA services, SOA business modeling; services identification, analysis, and design, SOA technology, services integration model, fundamentals of of SOA asset reuse, service reusability model, SOA governance, architecture organization model, and SOA business case and return on investment model.

Growing Modular: Mass Customization of Complex Products, Services and Software, May 2005, by Milan Kratochvil and Charles Carson. Discusses mass customization, components, customer intimacy, selling customized while producing industrialized, mass customization of services, mass customization of software products, streamlining the product and the process, importance of data, trends in the order process for complex products and services, and the virtual future.

Service Orientation: Winning Strategies and Best Practices, May 2006, by Paul Allen, Sam Higgins, Paul McRae, and Hermann Schlamann. Discusses basics of service orientation, execution management, business process management, service-oriented process redesign, gleaning business value, achieving business agility, service-oriented architecture (SOA) themes, service-oriented architecture policy, service design, QoS infrastructure design, service-level agreements, and cultural factors.

IT, Software and Services: Outsourcing and Offshoring, April 2005, by Robin Sood. Discusses reasons for outsourcing, what can be outsourced, prerequisites for effective outsourcing, outsourcing delivery models, alternate strategies, why does outsourcing often fail?, how to go about outsourcing, relationship management, selection of vendors, contracts and contractual issues, intellectual property, locations and offshore destinations, evolution and future of the outsourcing industry, and the long term.

WebEx for Dummies, February 2005, by Nancy Stevenson. Discusses what WebEx is, the ins and outs of meeting online, getting started with meetings, setting up your first meeting, taking advantage of remote computers, preparing for a dynamic meeting event, hosting a meeting, attending a meeting, closing more deals faster with Sales Center, delivering virtual support with Support Center, creating virtual classrooms with Training Center, making the most of reports, administrating WebEx made easy, 10 things WebEx can do for your enterprise, top nine FAQs from WebEx tech support, 10 ideas for small businesses to maximize success, and 10 ways that companies get the most out of WebEx.

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Update :: January 22, 2020