FAQs

Frequently Asked Questions (FAQs)

Our most frequently asked question is:
How do you pronounce DEITEL? :-)

The answer is "Die-tell"

WHERE CAN I FIND THE EXAMPLES FOR THE BOOK Name of the book here?

If you are already registered at http://www.deitel.com/, skip to Step 3.
Register at http://www.deitel.com/. After registering you'll receive a confirmation email. If you don't receive this within 24 hours, send us an email at deitel@deitel.com. PLEASE NOTE: If you register on a Friday night or Saturday, the email may get delayed while our newsletter is sending.
Log in at http://www.deitel.com/ (if this is your first time logging in, you'll need your confirmation number).
Go to the page for the book (see the Books menu). Please note that older books will appear in a "Past Editions" submenu for each topic.
The download link will appear under the heading "Download Code Examples and Other Premium Content for Registered Users."

Multimedia Cyber Classroom Users

Windows XP, Service Pack 2 users: In SP2, by default, Internet Explorer no longer allows pop-up windows or executing ActiveX controls--both are integral parts of how the Cyber Classrooms execute. The software vendor that developed the Cyber Classroom engine has provided details of how to fix this problem. Please see the link below:
Instructions for using the Cyber Classroom with Windows XP Service Pack 2
If you are experiencing problems using a Multimedia Cyber Classroom product and you are using Internet Explorer 5.5 service pack 2 or Internet Explorer 6, please visit:

http://ptgtraining.com/CyberClassroom/ActiveX/PTGActiveX.HTM

for the fix. If you are still experiencing problems, please contact Pearson Technical Support at the email address or phone number below.

For installation problems with our Cyber Classroom products, software on the CDs that accompany our books or for technical problems with our Cyber Classrooms, contact:

Pearson Technical Support (media.support@pearsoned.com)
Phone: 800-677-6337
Hours: 8AM to 5PM CST, Monday through Friday

Note: Software tools that accompany our books are provided as is with no technical support. Pearson Technical Support does not have expertise with these software tools and provide only installation support for them. For questions regarding the operation of such software tools please visit the vendor Web sites. Most have FAQs and/or tutorials. A few have online tech support. However, note that the vendors do not guarantee tech support for software that is included with text books. In some cases, we provide "Getting Started With" guides on our downloads page.

Our most frequently asked question is:How do you pronounce DEITEL? :-)

Multimedia Cyber Classroom Users

For installation problems with our Cyber Classroom products, software on the CDs that accompany our books or for technical problems with our Cyber Classrooms, contact:

Publication FAQs

Our most frequently asked question is:
How do you pronounce DEITEL? :-)